Refund policy

Customers may exercise their right to withdraw and return the product within 90 working days of delivery.

Customers may exercise their right of withdrawal by contacting customer service:

By email: info@novapure-us.com

By telephone: Monday to Friday, 9am to 12pm at (888) 819-3110

Once they have communicated their decision to withdraw, customers have 14 days in which to return the goods.

The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, in accordance with the following procedure:

Product returned by registered post to the following address: 

Any retraction or return not carried out in accordance with the rules set out above and within the time limits set shall not be taken into account and shall release the seller from any liability to the customer.

The customer may request the exchange or refund of the returned product, without penalty, with the exception of the return costs, which remain at the customer's expense. The return or exchange of the product will only be accepted for products as a whole, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.

The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of recovering the goods.